Terms & Conditions

Last updated: 20 October 2026 · Applies to new purchases under this version

1. Provider and scope

Metadancer Images is operated by Oliver Marquardt – Business Consultant, Kleine Witschgasse 8, 50676 Cologne, Germany (“Metadancer”, “we”, “us”). These Terms govern metadancer-images.com, customer accounts, individual image licences and prepaid image bundles.

Image rights are governed by the Royalty-Free Licensing Agreement, including the Ultra extension where expressly purchased. That agreement prevails for the scope of an image licence; the Withdrawal Policy explains statutory withdrawal and our additional bundle refund promise.

2. Accounts

You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account. A customer account is required to buy and redeem a bundle. The account and bundle belong to the purchaser identified in the order. Bundle allowance cannot be resold, gifted, transferred to another account or exchanged for another resolution through the service. An image licence validly acquired for a client may be transferred only as permitted by the Licensing Agreement.

We may restrict an account where reasonably necessary to investigate fraud, a material breach, unlawful activity or a security risk. A restriction does not by itself forfeit paid unused bundle allowance. Contact us if access is lost or an account must be closed so that remaining allowance and any refund rights can be resolved.

3. Catalogue and availability

Previews and lightboxes are for evaluation and grant no licence. Images may be added, changed or withdrawn from future licensing. A bundle does not reserve a particular image or guarantee that a particular image will remain available. A valid licence already granted remains subject to its terms. If we permanently discontinue bundle redemption or cannot honour remaining allowance and cannot provide an agreed alternative, we will refund its unused original purchase value without an administration fee, regardless of the 30-day voluntary refund period.

4. Orders, payment and individual licences

The checkout identifies the products, resolution, quantity, currency, applicable taxes and total payable before purchase. Payments are processed through the provider shown at checkout. An individual image licence is granted after successful payment and order confirmation. S (Web only), M, L and XL receive Standard RF rights; Ultra receives the extension in the Licensing Agreement only when Ultra is expressly identified in the confirmed order.

Before purchase, the customer is shown these Terms, the Licensing Agreement and Withdrawal Policy. Order records, licence confirmations and invoices document the purchase. Mandatory consumer confirmation requirements remain applicable.

5. Prepaid image bundles

A bundle prepays for 10, 20 or 50 image licences in one selected resolution: S (Web only), M, L or XL. Ultra is not included. A paid and confirmed bundle can be redeemed for eligible images available for direct Standard RF licensing across our collections, including collections whose individual image prices differ.

Each confirmed image redemption uses one unit at the bundle’s exact resolution. There is no substitution for a smaller size, upgrade or conversion into money, another resolution or another product, except for the refund rights below. A bundle is separate from Metadancer platform analysis credits. Unused allowance never expires and there is no subscription or automatic renewal.

You may choose images with the bundle purchase or later. Buying a bundle alone grants no licence to an unspecified image. A licence for a chosen image begins only when its redemption is confirmed. Merely selecting an image, adding it to the basket or reserving allowance during an unfinished checkout does not grant a licence or count as a completed redemption. A download of an already licensed image does not itself use another unit.

You may combine bundle redemptions and individually paid images in one order. Images beyond the available matching allowance require another matching bundle or individual purchase, with the price shown before confirmation. Promotion codes cannot currently be combined with bundle checkout.

6. Bundle prices and original value

Each resolution uses one published reference price to calculate its bundle prices across all collections. The quantity discount and total are displayed before purchase. A stated saving is measured against quantity multiplied by that reference price; it is not a promise of the same saving against every image’s individual collection price.

The confirmed purchase fixes the bundle’s quantity, resolution, price, taxes and discount. Later price or discount changes do not reduce existing allowance, create a top-up charge or change its refund value. For an unused-balance refund, the actual amount paid for that bundle is shared equally across its units, allocating any indivisible cents in a consistent recorded order. The refund is the sum of the original paid shares of the cancelled unused units, including the corresponding tax actually charged. Redeemed images are not repriced at an individual or current catalogue price. No further payment is due when prepaid allowance alone is redeemed.

7. Withdrawal and our 30-day bundle refund promise

Consumers retain their statutory rights under the Withdrawal Policy. For bundles, activation or redemption does not operate as a blanket waiver of withdrawal rights. Statutory withdrawal from a whole bundle and voluntary cancellation of only its unused balance are different options; the voluntary option does not replace or limit the statutory one.

In addition, every bundle purchaser, including a business customer, may cancel the whole remaining unused balance of a chosen bundle by sending a clear request within 30 calendar days after its confirmed purchase. A wholly unused bundle receives a full refund of its actual purchase price. For a partly redeemed bundle, we refund the original paid shares of all unused units and the already confirmed image licences remain valid. No fee or discount clawback applies. For example, if a 10-image bundle cost EUR 300 and three images were redeemed, cancelling its seven unused units refunds EUR 210; the three redeemed licences keep their bundle price and remain valid.

Send your name, account email and order or invoice reference to hello@metadancer-images.com, and say whether you want statutory withdrawal or cancellation of the unused balance. A clear statutory withdrawal does not require those exact words or a reason. A request sent within the relevant deadline is timely. Please stop new redemptions from the affected bundle after requesting cancellation so its balance can be reconciled. We will distinguish completed redemptions from uncompleted checkout reservations and will not treat an uncompleted reservation as a redeemed image.

We will reimburse the applicable amount without undue delay and within 14 days after receiving the request, using the original payment method unless expressly agreed otherwise without extra cost to you. Cancelled unused allowance is removed so that the same value cannot be redeemed and refunded. A statutory full withdrawal is handled as set out in the Withdrawal Policy, rather than being automatically reduced to an unused-balance refund.

After the voluntary 30-day period, unused allowance remains redeemable without expiry. There is no additional voluntary cash-redemption right after that period; statutory withdrawal, defect remedies, rights relating to non-performance and the permanent-discontinuation promise above remain unaffected.

8. Consumer withdrawal and immediate digital delivery

For individually purchased digital image licences, a consumer may expressly request delivery before the withdrawal period ends and acknowledge the consequences stated in the Withdrawal Policy. An early expiry of withdrawal rights is relied on only where all statutory conditions, including the required contract confirmation, have been met. For a prepaid bundle, requesting immediate activation or redemption does not waive statutory withdrawal from the bundle or its unused balance. In mixed orders, the position of each individual licence and bundle is considered separately. Business customers are not asked to waive statutory consumer rights they do not have.

9. Intellectual property and prohibited conduct

All rights in the service, catalogue, branding and images remain with Metadancer and/or the relevant rights holder except for the rights expressly licensed. You must not scrape or systematically extract content, bypass security, use previews as final content or use images in a way prohibited by the Licensing Agreement. Bundle ownership does not change those restrictions.

10. Liability and mandatory rights

Nothing excludes or limits liability that cannot lawfully be excluded, including for intent, gross negligence, injury to life, body or health, or mandatory statutory liability. Statutory rights relating to defective digital products and non-performance remain unaffected. Subject to mandatory rules, liability is otherwise governed by applicable law.

11. Versions, contact and governing law

The version presented at purchase applies to that purchase. Later changes do not retrospectively remove no-expiry allowance, the original refund calculation or rights already acquired. Image licences obtained by redemption are subject to the terms accepted for that redemption, without retroactively narrowing an existing licence. Contact hello@metadancer-images.com with questions.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections of the country in which a consumer has habitual residence remain unaffected. Where legally permitted, Cologne, Germany is the exclusive place of jurisdiction.